Questions before you join
Our How it works and costs page explains free basic membership, optional paid features and the shared dating network. You can also read our membership questions before creating a profile.
Existing members
Sign in to the membership platform to manage your profile, messages and account. The online member-support options available inside your account are the best route for questions about your individual membership.
Payments, renewals and cancellation
Check the payment and renewal information shown within your account and the membership terms that applied when you upgraded. For an account-specific payment or cancellation question, use member support after signing in so the support team can identify the correct membership securely.
Blocking or reporting another member
Stop communicating if somebody makes you uncomfortable. Use the blocking or reporting controls within the membership service and contact online member support if further help is needed. Our dating safety page explains the most important precautions.
About the wider Cafe Dating collection
Wise Owl Dating is part of the Cafe Dating collection of independently presented dating sites. General information about the collection is being developed at CafeDating.co.uk. Individual membership questions should still be handled through the Wise Owl Dating membership platform.